Unlocking the Secrets to Excellent Customer Service

To be successful, organizations must consistently focus on improving and maintaining their levels of customer service and customer satisfaction. Even industries that have traditionally used an operations-oriented approach (think banking) now realize the necessity of delivering "WOW" customer service. Your employee’s ability to deliver above-and-beyond service and satisfaction is critical to the success of your business in today’s highly-competitive business environment.

David offers a variety of training modules created by combining lessons he learned in his own business career (including some that he learned the hard way) with "best practices" drawn from today’s leading companies. By selecting from among David’s customer service modules, you create a customized program tailored to your specific customer service needs and challenges.

Modules cover the full spectrum of customer service skills ranging from basic telephone etiquette and how to say "no," to effective listening and managing difficult customers.

Contact David today and give your team the keys to delivering excellent customer service.

Productivity Plus!

If you are a business owner, manager, or employee who always has too much to do and too little time in which to do it, Productivity Plus is a must for you. You'll learn and apply powerful new skills that will make you more efficient and more effective, able to get the right things done right, and on time.

You will master the skills that the most productive and successful professionals use, day after day. You'll learn to stay on top of deadlines, and improve results - even in a demanding high-stress, multitasking workplace.

The Key Principles in the Productivity Plus! seminar include:

• How to prioritize and plan (productivity)
• How to delegate effectively
• How to "max-out" your minutes
• How to get (and stay) organized
• How to manage yourself
• How to manage and minimize interruptions
• How to minimize “phone tag”
• How to communicate with those who “just don’t get it”
• How to turn your new skills into habits

Improve your productivity starting today. Contact David to schedule Productivity Plus! for your business or organization.

Congratulations! You’re a Manager

“Manager” is the most under-trained profession in the world. Too many people are moved into management positions because they are “good at the job.” Someone above them noticed and thought, “Oh, let’s make her a manager.” The problem is the skills needed to excel in “the job” are not the same skills needed to excel as manager. Throw in the challenges of managing former co-workers, managing older employees, and managing those with more time at the company, and problems are sure to crop up.

Why hold your organization back while your managers learn their skills by trial and error when you can get them up to speed fast on essential management techniques and strategies? In this seminar, your group will learn not just how to handle the most common challenges faced by new managers and supervisors, but they will learn how to work beyond them.

They’ll learn how to establish credibility and authority right from the start and how to keep employees on the right track without being seen as a micro-manager. They’ll learn how to handle attitude problems and how to communicate requests for behavior changes – without infecting the messages with their own emotional snags.

They’ll learn how to handle the common supervisory nightmares: supervising someone the company passed over, managing a friend, and dealing with back-stabbers, the gossip, and the know-it all. They’ll also learn the “big three” benefits of delegation and how to do it effectively.

Don’t let you managers stumble along learning by trial and error. Stop losing time, productivity, and money. Get your managers up to speed fast by scheduling David for an interactive day of training. Like all of David’s seminars, you customize the training by choosing the topics and modules that will benefit your organization.

Contact David today to check availability and schedule Congratulations! You’re a Manager for your organization.

Network Your Way to Success

If your idea of networking is handing out business cards to everyone you meet, and you can’t understand why people seem to have urgent business elsewhere whenever they see you coming, you need this training. Effective networking is a multi-step, ongoing process of creating and nurturing an interwoven set of connections - where everyone involved in the relationship benefits.

Network Your Way to Success can be delivered through a variety of formats from a one-hour presentation through full-day seminars. Personalized private coaching with follow-up is also available. All options focus on the 13 building blocks of powerful networking – from knowing your goals to an attitude of thankfulness, and everything in between.

So what are you waiting for? Build your network and start improving your bottom line today. Contact David to schedule Network Your Way to Success for your organization.

Core Communication

Do you have trouble getting your point across? Do you have difficult conversations and later think, “I should have said . . .?” Do you freeze-up struggling for the just the right words? Does your mind go blank when the pressure is on? Do too many people in your organization do the same? Have you lost customers and employees simply because of poor communication? If so, Core Communication is the training module you need.

The ability to communicate clearly is one of the most important skills to master for success in any field. No matter what industry you are in or what service or product you provide, communicating well with others (both co-workers and customers) is fundamental to getting the job done, and getting it done right. Poor communication shrinks productivity, increases stress, and lowers retention of both employees and customers. Effective and powerful communication keeps both employees and customers happy - and improves your bottom line.

Most communication training is great in theory, but it is difficult to transfer the skills to real situations when the “pressure is on.” Core Communication uses traditional assertive communication training and takes it to the critical next step. Core Communication not only provides an intellectual knowledge of assertive communication skills, but also gives participants the ability to use that knowledge in the "real-world."

Core Communication training is based on a step-by-step progression of easily learned verbal skills practiced in increasingly intense scenarios. As your employees gain experience in each scenario, they acquire an increased ability to function well in high-stress situations. And since these scenarios are customized for your organization, your personnel will be able to more easily apply their new skills "on the job."

Grow your bottom line through improved communication and rapport. Contact David today to schedule Core Communication for your organization.