| David Burns Training – Speaking – Consulting |
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Dave’s Top Ten Time Management Tips 1. Plan ahead 2. Have clear goals 3. Work from lists 4. Have a not-to-do list 5. Reduce multi-tasking 6. Maintain focus 7. Learn to delegate . . . well 8. Learn to say no . . . well 9. Work on yourself 10. Do it . . . now!
Dave’s Top Customer Service Tips 1. Thank them 2. Mind your manners 3. Check your expression 4. Check your attitude 5. Listen for issues 6. Listen for emotion 7. Express understanding 8. Frame your questions 9. Frame your statements 10. Avoid trigger words 11. Follow through 12. UPOD 13. Thank them
Dave’s Top Ten Goal-achieving Tips 1. Answer Three Questions Who am I? What do I want? How am I going to get it? 2. Remove the gravel 3. Pick your passion 4. Write it down 5. Break it down 6. Prioritize 7. Take the first step 8. Take the next step, repeat 9. Walk the tracks 10. Succeed
Dave’s Top Networking Tips 1. Identify your network 2. Know your goals 3. Think exchange 4. Practice your speech 5. Check your image 6. Mind your manners 7. Keep it ongoing 8. Ask open questions 9. Listen more 10. Pay attention 11. Help them 12. Be organized 13. Be thankful
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