David Burns
Training – Speaking – Consulting
Improving your bottom line through employee development

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Dave’s Top Ten Time Management Tips

 

1.      Plan ahead

2.      Have clear goals

3.      Work from lists

4.      Have a not-to-do list

5.      Reduce multi-tasking

6.      Maintain focus

7.      Learn to delegate . . . well

8.      Learn to say no . . . well

9.      Work on yourself

10.  Do it . . . now!


Dave’s Top Customer Service Tips

 

1.      Thank them

2.      Mind your manners

3.      Check your expression

4.      Check your attitude

5.      Listen for issues

6.      Listen for emotion

7.      Express understanding

8.      Frame your questions

9.      Frame your statements

10.    Avoid trigger words

11.    Follow through

12.    UPOD

13.    Thank them



Dave’s Top Ten Goal-achieving Tips

 

1.      Answer Three Questions

       Who am I?

       What do I want?

       How am I going to get it?

2.      Remove the gravel

3.      Pick your passion

4.      Write it down

5.      Break it down

6.      Prioritize

7.      Take the first step

8.      Take the next step, repeat

9.      Walk the tracks

10.    Succeed


Dave’s Top Networking Tips

 

1.      Identify your network

2.      Know your goals

3.      Think exchange

4.      Practice your speech

5.      Check your image

6.      Mind your manners

7.      Keep it ongoing

8.      Ask open questions

9.      Listen more

10.  Pay attention

11.  Help them

12.  Be organized

13.  Be thankful